baj Privacy Policy
This page explains in detail how your personal information is collected, stored, and used on the baj platform. We treat your privacy as our highest priority.
This Privacy Policy ("Policy") governs the information relationship between the baj platform ("we", "our") and its users ("you", "your"). By using our website or opening an account, you are considered to have accepted the terms of this Policy.
baj is committed to creating a safe and transparent environment for users in Bangladesh. Reading our Terms and Conditions will give you a clearer understanding of the detailed rules for using the platform.
This Policy has been updated most recently. We will notify registered users appropriately if any significant changes are made.
1. Data Collection — What Information We Collect
1.1 Information You Provide Directly
When you register an account, log in, or get in touch with baj, the following information may be collected:
- Full name and date of birth
- Mobile number and email address
- Payment method details (bKash, Nagad, or Rocket number — full numbers are not stored)
- National ID card or passport details for identity verification
- Content of communications made via live chat or email
1.2 Automatically Collected Information
When you browse our platform, certain technical information is logged automatically:
- IP address and approximate location
- Browser type and device information
- Source of visit (referrer URL)
- Page visit time, duration, and navigation patterns
- Cookie and session tracking data
1.3 Information Received from Third Parties
We may receive limited information from trusted third-party services when required for identity verification or fraud prevention. This process is carried out solely to ensure the security of your account.
2. Purpose of Data Use
2.1 Account Management and Service Delivery
baj uses your information to create and verify accounts, process transactions, and complete deposits and withdrawals. This also includes sending OTPs to your registered mobile number and maintaining login security.
2.2 Customer Support
When you seek support via our 24/7 live chat or email, the details of that communication are stored. This helps resolve your future issues faster and improve the quality of service.
2.3 Security and Fraud Prevention
We analyse technical data to detect suspicious transactions, attempts to create multiple accounts, or unauthorised logins. The main goal is to protect the overall security of the baj platform and the interests of all users.
2.4 Personalised Experience
Based on your gaming preferences and history, we may display relevant bonus offers or game recommendations. This personalisation is entirely for your benefit, and you may request to turn it off at any time.
2.5 Compliance with Legal Obligations
We may be required to retain and disclose certain information in order to comply with applicable laws and respond to legitimate requests from government or regulatory authorities.
3. Cookies and Tracking Technologies
3.1 What Cookies Are and Why We Use Them
Cookies are small text files stored in your browser. baj uses cookies for the following purposes:
- Essential Cookies: Maintaining login sessions and ensuring security
- Functional Cookies: Remembering your language preference and other settings
- Analytics Cookies: Understanding which parts of the site are used most and improving them
- Marketing Cookies: Displaying relevant ads and offers
3.2 Cookie Controls
You can delete or block cookies at any time from your browser settings. However, please note that disabling essential cookies may affect the core functionality of the site and may cause issues with logging in or completing transactions.
4. Sharing Information with Third Parties
4.1 When Information Is Shared
baj never sells your personal information to third parties for commercial purposes. Information may be shared only in the following limited circumstances:
- Payment Processors: Information required to complete transactions via bKash, Nagad, and Rocket
- Identity Verification Services: Authorised third parties for account verification
- Technology Service Providers: Trusted organisations that assist in operating the site, working under strict confidentiality agreements
- Legal Authorities: In response to court orders or legitimate government requests
4.2 International Data Transfers
In some cases, your information may be processed on servers outside Bangladesh. In such cases, we ensure that the standard of data protection remains consistent with our policy and that appropriate security measures are maintained.
5. Data Security Measures
5.1 Technical Security
baj uses industry-standard security technologies to keep your information safe:
- SSL (Secure Socket Layer) encryption — for all types of data transfers
- Encrypted database storage
- Two-factor authentication (OTP-based)
- Regular security audits and vulnerability testing
- Suspicious activity detection systems
5.2 Data Retention Period
We retain your information for as long as your account remains active. Even after an account is closed, certain information may be kept for a defined period due to legal obligations or dispute resolution needs. After that, data is securely deleted or anonymised.
5.3 Response to a Data Breach
If a data security breach occurs and poses a risk to your rights, we will notify you as quickly as possible. We will take immediate steps to contain the incident and strengthen future security.
6. Your Rights and Choices
6.1 Right to Access and Correct Information
By logging into your account, you can view and update your profile information at any time. Changes to important details such as name, mobile number, or payment method may require re-verification of your identity.
6.2 Request to Delete Information
You may contact our support team to request deletion of your personal information. However, some information may be required to be retained for a specific period due to legal obligations.
6.3 Opting Out of Marketing Communications
If you do not wish to receive promotional emails or messages, use the "Unsubscribe" option in any message or inform the support team directly. Please note that transactional messages related to account activity (such as withdrawal confirmations) cannot be turned off.
6.4 Responsible Gaming and Self-Exclusion
If you wish to limit your gaming activity, please use the self-exclusion and budget limit tools available on our Responsible Gaming page. We respect this choice with complete confidentiality.
7. Protection of Minors
All services on baj are exclusively for adult users aged 21 or above. We do not knowingly collect any personal information from anyone under the age of 21.
If we learn that a minor has provided information, that information will be deleted immediately and the associated account will be closed. If you suspect that a minor has opened an account on our platform, please notify our support team.
8. Policy Changes and Updates
This Privacy Policy may be changed due to business or legal requirements. If significant changes are made, we will post a notice on this page and inform registered users by email or mobile.
Continued use of the platform after any changes will be considered acceptance of the revised policy. We therefore recommend checking this page regularly. To learn the full terms of use of our services, visit our About Us page.
9. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with our dedicated support team:
- Live Chat: 24/7 direct chat support — in Bangla and English
- Email: [email protected]
For answers to common questions, visit our FAQ page — it covers many common questions about accounts, payments, and privacy.