FAQ
baj FAQ — VIP, Deposits, Withdrawals and Support
From opening an account at baj to VIP cashback, depositing and withdrawing with bKash or Nagad, and contacting customer support — this page provides full answers to the most frequently asked questions from Bangladeshi players. Use the sections below to find what you need.
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What's on this FAQ page
VIP Programme
Everything you want to know about weekly cashback, tier upgrades, and VIP benefits
baj weekly cashback is calculated on your total net loss for the week — that is, your total losses minus your total winnings. Your tier's cashback rate is then applied to that net loss. Example: if a Gold member has a net loss of ৳20,000 in a week, the cashback will be ৳20,000 × 0.9% = ৳180. Cashback is added to your account automatically every week.
baj has four VIP tiers in total: Bronze — up to 0.3% weekly cashback; Silver — up to 0.6%; Gold — up to 0.9%; Platinum — up to 1.2%. The cashback amount at each tier depends on your net loss, and the higher the tier, the greater the benefits.
VIP tier upgrades at baj depend on your overall activity — playing regularly, making deposits, and staying active on the platform are the key factors for moving up. There are no specific published thresholds for moving from Bronze to Silver, Silver to Gold, or Gold to Platinum — baj reviews your account progress and upgrades you when you qualify.
baj Platinum members enjoy the highest weekly cashback rate (1.2%). In addition, members at higher tiers receive priority customer service, special promotional offers, and personalised benefits. If you stay regularly active, baj may send special rewards and offers — always check the baj vip page.
baj weekly cashback is generally added to your account automatically — you do not need to claim it separately. However, for certain specific promotions, a manual claim may be required — contact our support team via live chat to confirm. All cashback is based on net losses, not just the amount deposited.
baj's VIP cashback programme works based on your overall activity on the platform — everything from slots and live casino on baj Casino to sports markets like cricket betting can contribute to your VIP status. Contact live chat directly for more details.
How to deposit
Depositing with bKash, Nagad, and Rocket — minimum amounts, charges, and common issues
To deposit at baj using Nagad: log in to your account, go to the deposit section, and select Nagad as the payment method. Enter the amount (minimum ৳300) and send the payment from Nagad to the number shown. Save the transaction ID — it will be useful if any issue arises. Your balance is usually updated within a few minutes.
baj currently supports three mobile payment methods: bKash, Nagad, and Rocket — the Dutch-Bangla Bank mobile wallet. All three are fast and widely used in Bangladesh. You can also deposit via voucher — see the voucher page for details.
baj does not charge any separate service fee on deposits. However, your mobile banking provider (bKash, Nagad, or Rocket) may deduct a transaction charge according to their own policies — this is related directly to your mobile banking account, not to baj. Check your provider's charges before sending.
Slot games or any other game at baj require a minimum deposit of ৳300 — and this is the same across all payment methods (bKash, Nagad, or Rocket). If you send less than ৳300, the deposit may not be processed. On your first deposit you may receive a 120% bonus, up to a maximum of ৳5,000.
In most cases deposits are credited within a few minutes. If the balance has not arrived after 15–20 minutes, note the transaction ID and time from your mobile banking app. Then contact baj via live chat and share these details — the support team will verify and resolve the issue quickly. It is always a good habit to keep a screenshot of your payment.
You can make multiple deposits per day at baj, with a minimum amount of ৳300 per deposit. To find out the specific maximum deposit limit, ask directly via live chat, as it may depend on your account type and VIP tier. Please remember, responsible gaming is always advisable — you will find helpful guidelines on the Responsible Gaming page.
How to Withdraw Money
Details on withdrawal methods, timeframes, minimum amounts and bonus withdrawals
To withdraw winnings from a bonus, you must first meet the wagering requirement. For example, if you deposit ৳1,000 with the 120% welcome bonus, you receive ৳1,200 in bonus funds and must wager these 15 times — that is, ৳1,200 × 15 = ৳18,000. Once this requirement is met, the bonus winnings move to your regular balance and can be withdrawn. Each promotion has its own wagering requirement.
Yes, you can submit a withdrawal request at baj any day of the week, at any time. Processing continues at night and on public holidays as well. Usually, within 10 to 45 minutes of submitting a request, the money reaches your bKash, Nagad or Rocket account. However, in special circumstances it may take a little longer.
The minimum withdrawal amount at baj is ৳500. Withdrawal requests below this amount cannot be submitted. Withdrawals are sent to the bKash, Nagad or Rocket account linked to the mobile number registered on your account — so it is important to keep that number up to date.
Under normal circumstances withdrawals are completed within 10–45 minutes. If it has been showing as "pending" longer than that, first confirm that your wagering requirement has been met and your account verification (KYC) is complete. If the issue persists, contact baj's 24/7 live chat with your request number and the support team will check the status quickly.
Withdrawals from baj to bKash are generally completed within 10 to 45 minutes. The same timeframe applies for Nagad and Rocket. Once processing begins, you will receive a notification on your mobile. If there is any delay, you can contact live chat with your request ID to check the status.
Customer Support
24/7 live chat and email support — how and when to get in touch
Yes, baj customer support is active seven days a week, twenty-four hours a day — including at night, on Fridays, and on public holidays. If you have a problem during a BPL or IPL match, you can get help instantly via live chat. Alternative contact channels remain open during any service interruption or maintenance period too.
There are two main ways to contact baj: Live Chat — log in to the site for immediate assistance, and Email — for complex issues or documented complaints. Both channels offer support in Bengali and English. There is no support available by phone number or WhatsApp.
For a faster resolution, have the following information ready before getting in touch: your baj account username or registered mobile number; a description of the issue (which game or transaction, and when it occurred); and for payment-related issues, the transaction ID and a screenshot. This allows the support team to resolve the issue much more quickly.
Absolutely. baj's support team is fully able to assist Bangladeshi players in Bengali. Whether via live chat or email, you can ask your question in Bengali and receive an answer in Bengali. English is equally supported if you prefer to communicate in English.
If you forget your password, use the password reset option on the baj Login page. If your account is locked or suspended, contact live chat directly — your identity will be verified using your registered mobile number or email. For security reasons, do not share any account-related information over the phone or on social media.
For any formal complaint, email is the most effective channel — because it is easy to include a description of the incident, the date and supporting evidence, and a record is kept. Before sending a complaint, please read the Terms and Conditions, which outline the dispute resolution process. baj reviews every complaint promptly.
Still have questions? Talk to us directly
If you cannot find the answer to your question on this FAQ page, do not worry. The baj support team is available seven days a week, twenty-four hours a day — speak in Bengali or English, whichever you are comfortable with.
Live Chat
Log in to the site for immediate assistance
Email Support
Service Hours
24/7 — all week